Petar Ivanov

Azure Technical Support Engineer @Microsoft

Reading, GB

Led 180+ complex customer engagements (FY25) with 5/5 CSAT,~14‑day average time‑to‑outcome; maintained in‑progress work under five most of the time.• Discovered a critical Azure Arc Gateway defect; drove PG investigation to mitigation; recognised with award and published a troubleshooting playbook adopted by peers.• Built Azure Arc onboarding packs and ran the “This Is How I Do It” enablement series; credited contributor for public documentation corrections.• Accelerated AI‑assisted delivery: delivered Copilot enablement sessions; contributed feedback to internal Copilot pilots and the Elite Teams AI pilot; reduced investigation time in high‑impact incidents.• Standardised governance at scale with Update Manager + Policy / Machine Configuration (tag‑based groupings, maintenance windows, pre/post validation, compliance reporting).• Rebuilt trust in escalations with executive‑ready update cadence and alignment of severity to business impact with incident/account stakeholders.• Strengthened security & compliance: migrated Power Automate workflows to compliant patterns; maintained SAW hygiene; completed Security Foundations/SOBC.

Varna Free University "Chernorizets Hrabar"

Bachelor's degree

Professional High School for еlectrical engineering and electronics

Information Technology