Perry Monaco
Head of Customer Success - Scaled Advisory Solutions @Linkedin
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WORK HISTORY
Head of Customer Success - Scaled Advisory Solutions @Linkedin
I lead a global organization that owns three customer success programs. Each of my leaders is empowered to manage the programs ensuring alignment with our global strategy but incorporating regional nuances when required. I designed, built and implemented a pooled model to support over customers globally leveraging a team of full time employees and contingent workers in three regions globally. Each follows a universal playbook to ensure our customers receive a quality, moment-in-time engagement with a CSM, accelerating their path to value. Continued expansion of this program is underway with the help of vendors where I assume a vendor management role. Our other programs focus on our new business pilot customers across two solution areas. This is also a global program centrally designed to ensure best practice sharing and a consistent customer experience, regardless of where in the world a customer is located.
EDUCATION
Western University
Bachelor of Arts (B.A.), History
University of Alberta
Certificate, Indigenous Canada
SKILLS
ABOUT PERRY MONACO
I\'ve lead numerous global Customer Success teams at LinkedIn over the course of my career…
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