Perry Hacker
Director - Guest House & Conference Services @University Of Utah - Employment
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WORK HISTORY
Director - Guest House & Conference Services @University Of Utah - Employment
Salt Lake City, UT, US
Provide leadership and vision for our 206 room hotel and conference center on the campus of the University of Utah with sq feet of meeting space, full service meeting planning and event planning. Responsible for overall guest and employee loyalty, financial and business success and continued improvement. In 2011, we underwent a 10 million dollar renovation to expand our guest room offerings, fitness center, lobby and meeting space. Our guests consistently recognize our operation for outstanding customer service and facilities. In February 2020, we finished our second remodel and expansion. Refresh of all 180 existing rooms, remodeled lobby, new wing with 30 additional rooms, ballroom and outdoor plaza.The University Guest House is #1 on Trip Advisor out of 78 hotels in Salt Lake City. We annually receive the Award of Excellence for reviews averaging over 4.5 out of 5.
EDUCATION
Disney Institute
Certificate, Creativity, Leadership, Service, Loyalty, Management
Northeastern University
BS, Business Administration
University of Utah
M.Ed, Higher Education Administration
ABOUT PERRY HACKER
Successful hotel/resort and conference executive for over 35 years. Proven leader who enjoys finding the best ways of doing things and creating memorable experiences for guests. Able to set and maintain high employee expectations through example, respect and continual training. Develop excellent business practices by mentoring stong leaders and fostering communication and feedback Strong background in developing company training programs for employees and partners. Extensive experience in budgeting as well as financial planning and analysis Recently purchases an endurance sports race management company. Our company hosts seven events in multiple sports around the Wasatch front. Specialties: Customer Service Training Creating high performance teams Building outstanding customer loyalty Excellent Project Manager Accomplished public speaker Ability to solve complex problems Finance and budget planning and analysis
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