Christopher Perry
Senior Client Services Representative @ S&P Global | Client Account Management
- Role
- Senior Product Specialist Customer Success Manager at S&P Global
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Christopher Perry
Customer Success professional with 5+ years of experience managing enterprise and federal…
Experience
Senior Product Specialist Customer Success Manager
May 2021 — Present · Raleigh, NC, US
Manage $3M+ ARR enterprise portfolio of 50+ accounts, ensuring adoption, retention, and growth-Lead onboarding, renewals, and quarterly business reviews, aligning platform capabilities with customer KPIs-Proactively monitor customer health metrics to identify risk early and mitigate churn, stabilizing retention at 95%+-Partner with Product & Engineering to launch a reconciliation workflow, reducing client processing time by 80% and generating $100K+ in expansion-Build success playbooks, templates, and adoption frameworks that scale delivery and reduce time-to-value across teams-Serve as escalation lead for at-risk accounts, coordinating cross-functional teams to resolve high-impact issues-Analyze usage data and ROI trends, preparing executive-ready reports and dashboards that influence leadership decisions.
Education
North Carolina State University
Finance, General
2013 — 2014
East Carolina University
Finance, General
2014 — 2016
Skills
- Leadership
- Teamwork
- Microsoft Word
- Microsoft Office
- Sales
- Microsoft Excel
- Financial Analysis
- Time Management
- Customer Service
- Management
- Marketing
- Finance
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