Perrine Bermond
Customer Success Manager @Crayon
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WORK HISTORY
Customer Success Manager @Crayon
Paris, FR
Accompagnement des clients du secteur public dans la réussite de leurs projets IT et digitaux, avec un fort focus sur la satisfaction, la fidélisation et la création de valeur à long terme.
EDUCATION
Université Grenoble Alpes
Licence, Langues étrangères et littératures, général
Lycée Professionnel Portes de Chartreuse, Voreppe
CAP, Pâtisserie
ESG
Mastère International Business, International business, trades and marketing
Université Grenoble Alpes
Licence professionnelle, Commerce international - Parcours trilingue
GROUPE ALTERNANCE GRENOBLE
Bachelor Chargée de Marketing et Promotion, Marketing
Lycée Sainte Cécile
Baccalauréat, Littérature
GROUPE ALTERNANCE GRENOBLE
BTS Management des Unités Commerciale, Management, commerce, vente
ABOUT PERRINE BERMOND
Customer Success Manager | Public Sector | Paris | CrayonI help public-sector organizations maximize the value of their technology investments by ensuring successful adoption, continuous improvement, and strong collaboration between all stakeholders.At Crayon, I focus on delivering customer success, bridging the gap between technology, operations, and public-sector objectives. My role combines strategic guidance, proactive problem-solving, and relationship-building to ensure long-term impact and customer satisfaction.Previously at Schneider Electric, I contributed to European business development and digital maintenance strategies, gaining extensive experience in large-scale projects and cross-functional collaboration.Driven by the mission to help customers succeed at the intersection of technology, operations, and public value, I thrive on building trust, optimizing processes, and delivering measurable outcomes.🤝 Key strengths: Customer Success • Stakeholder Management • Process Optimization • Public Sector Solutions • Value-Driven Delivery
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