Perla Humphrey

About Perla Humphrey

Multifaceted technology leader who turns bold ideas into market-ready products and enterprise-scale change. I rally global teams around a clear vision, lead AI- and data-driven strategic initiatives, and deliver programs with the operational rigor that produces predictable results and lasting customer value.

Experience

1. Program Manager - Digital Transformation

   Terex Corporation

   Jan 2024 — Present

   Execute Genie’s (a Terex brand) strategic digital-projects roadmap—retiring legacy tools, embedding AI and cloud platforms, and readying the organization for new revenue models and ways of working. Service Mobile App – Replace the Genie Tech Pro Link handheld with a mobile automation solution paired to a Wi-Fi/Bluetooth OT adapter, delivering CAN-bus data streams and machine-diagnostic protocols to automate firmware updates and modernize field-technician workflows. QR-Code Serialization Project (VOC-Driven) – Introduce serialized QR codes on machine serial plates and companion decals; customers scan codes via mobile app or portal to access real-time troubleshooting guides, parts catalogs, and training content. Contact-Center Transformation – Migration from 8×8 phone system to AWS Connect and deployment of Salesforce Einstein and BYO LLM for real-time GenAI call- and case-summaries, automating knowledge capture for 200 agents. Telematics Subscription Billing – Upgrade Oracle Subscription Management for evergreen telematics plans, enabling autonomous delivery of machine-health data to Trackunit and synchronized revenue recognition. Change Management & Business Readiness – Planned and delivered communications, training, and post-launch support to drive adoption across technicians, agents, and back-office teams. Roadmap & Portfolio Governance – Steer multiple concurrent programs, balancing scope, schedule, and ROI while tracking KPIs that inform C-suite decisions. Team Leadership – Mentor large matrixed teams of internal specialists, vendors, and partners, ensuring alignment to objectives and delivery standards. Compliance & Risk Controls – Apply FASB-606 and broader regulatory experience to embed audit-ready safeguards and ethical-AI considerations into each initiative.

Education

• Clark Atlanta University

  Master of Business Administration (MBA), Finance and Management Information Systems

  1987 — 1989

• Michigan State University

  Bachelor of Science - BS, Computer Software Engineering