Rafael Perez

About Rafael Perez

Results-oriented and accomplished leader with over 15 years of progressive experience driving operational excellence, community engagement, and high-performing teams within Apple\'s dynamic ecosystem. I excel at managing complex projects, improving processes, and delivering impactful results through strategic planning, cross-functional collaboration, and effective communication.My expertise lies in building and scaling support communities, developing engaging training programs, and leveraging data to drive strategic improvements. I am proficient in Agile and Waterfall methodologies and have a proven track record of successfully managing projects from inception to completion.Currently, I\'m focused on leading Apple\'s Spanish Support Community, a vital resource for hundreds of thousands of weekly users. I\'m always looking for opportunities to connect with other professionals in the program and project management spaces. Feel free to reach out!

Experience

1. Community Engagement Specialist

   Apple

   Mar 2021 — Present

   Led the strategy and daily operations for Apple\'s Spanish Support Community, a self-solved support channel with over weekly visitors. Managed the community as a key project, implementing new moderation guidelines and processes to enhance content quality and efficiency. Quantifiable impact includes an increase in notifications processed from 200 to and a 55% reduction in the operating budget.Spearheaded engagement initiatives, defining project scope, timelines, and resource allocation. Resulted in a 90% rate of answered questions.Collaborated with cross-functional teams on release management projects, contributing to platform testing and feature enhancements, ensuring a seamless and engaging learning environment.

Education

• Western Governors University

  Master of Business Administration - MBA, Information Technology

• Tiffin University

  Bachelor of Business Administration (BBA), Advertising

  1996 — 2000