Alejandro Perez
Network Support Technician @Jayman BUILT
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WORK HISTORY
Network Support Technician @Jayman BUILT
Calgary, AB, CA
As a Network Support Technician at Jayman BUILT, I play a key role in ensuring the stability, performance, and security of our IT infrastructure across multiple business units. I provide technical support, network troubleshooting, and infrastructure maintenance, collaborating closely with cross-functional teams to deliver reliable and efficient IT solutions. My responsibilities include: Supporting and maintaining LAN/WAN, wireless networks, switches, firewalls, and VPN connections, ensuring minimal downtime and high availability. Assisting with the design, implementation, and deployment of IT projects, including server upgrades, cloud integrations, and infrastructure enhancements. Administering Microsoft 365, Azure AD, Active Directory, and Windows Server environments. Providing Tier 1 and 2 support for end-users, including diagnosing hardware, software, and connectivity issues. Managing user accounts, permissions, and security policies in accordance with company standards. Maintaining detailed documentation of network configurations, procedures, and troubleshooting steps. Coordinating with vendors and external partners on IT-related purchases, licensing, and service escalations. I am passionate about problem-solving and continuously seek ways to optimize systems and improve user experience. My proactive approach, strong communication skills, and attention to detail help ensure the organization\'s IT infrastructure runs smoothly and securely.
EDUCATION
Universidad Autónoma de Chihuahua
Bachelor’s Degree, Bachelor's Computer Science
CDI College, Toronto
College Diploma, Network & Database Management
ABOUT ALEJANDRO PEREZ
With over 5 years of experience as a freelance Technical and Business Analyst, I’ve helped companies of all sizes solve complex IT challenges—delivering efficient, scalable, and user-centered solutions. My background spans technical support, network and systems administration, database management, and Linux command line proficiency, all underpinned by a strong foundation in ITIL 4 service management principles.What drives me is not just troubleshooting issues—but enabling people and businesses to work smarter. I thrive in dynamic environments where I can combine my technical skills with my ability to listen, communicate, and collaborate effectively across teams and departments. A recent highlight: I supported a client’s global expansion project by aligning IT infrastructure with business goals, bridging the gap between technical needs and stakeholder expectations.Beyond IT, I’m passionate about technology trends and digital communication. I run a personal video blog where I explore current affairs, journalistic stories, and tech’s impact on society—combining analytical thinking with creative storytelling.I’m currently seeking new opportunities in Technical Support, Desktop Support, or hybrid roles where I can contribute value from day one. Whether remote or on-site, I bring adaptability, curiosity, and a solutions-first mindset to every project.Let’s connect if you’re looking for a collaborative and tech-savvy professional ready to support your next IT initiative.
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