Chelsea Perez

About Chelsea Perez

I\'m an ex-controller turned customer advocate, process nerd, and SaaS implementation pro who’s passionate about making systems work for people (not the other way around). Over the past several years, I’ve led dozens of successful software implementations, managed enterprise customer portfolios, and partnered cross-functionally with product, support, and engineering teams to deliver seamless onboarding and long-term customer success. My mission is to translate complex systems into seamless experiences—helping customers achieve real, measurable outcomes. Whether it\'s improving onboarding workflows, supporting change management, or building customer health programs, I combine empathy with execution.Let’s connect—I\'m always up for talking about customer experience, implementation strategy, or how to scale success.

Experience

1. Senior Consultant, Digital Solutions

   Baker Tilly US

   Sep 2025 — Present · Denver, CO, US

Education

• University of North Alabama

  Master of Business Administration (M.B.A.), Finance, General

  2013 — 2015

• Auburn University

  Bachelor's degree, Accounting

Skills

• Microsoft Word
• Student Financial Aid
• Team Leadership
• Campusvue
• Collections
• Higher Education
• Data Analysis
• Revenue Recognition
• Budgets
• Finance
• Team Management
• Communication Skills
• Leadership
• Student Loans
• High Level of Accuracy
• Public Speaking
• Microsoft Office
• Management
• Time Management
• Customer Service
• Powerpoint
• Microsoft Excel
• Title Iv
• Account Reconciliation