Chhaya Kant M.

Manager Sourcing & Onboarding @Swiggy

Guwahati, IN

Led bulk hiring efforts across 4 states, ensuring seamless recruitment and onboarding of delivery partners and operational staff to meet dynamic business needs in the logistics industry.Strategized and executed Talent Acquisition plans, leveraging data-driven insights to optimize sourcing channels, reduce time-to-hire, and enhance candidate quality.Implemented robust onboarding processes, including training and orientation programs, to ensure a smooth transition and high engagement for new hires.Drove attrition management initiatives, analyzing turnover trends and implementing retention strategies that reduced delivery partner attrition by 8% over 6 months.Enhanced operational efficiency by aligning recruitment metrics such as fill rate, time-to-fill, and cost-per-hire with business goals, ensuring uninterrupted service delivery.Introduced newer & innovative sourcing methods, such as partnerships with local agencies, digital campaigns, and referral programs, to build a sustainable talent pipeline.Collaborated with cross-functional teams to align hiring forecasts with business growth, enabling efficient manpower planning during peak demand periods.Monitored and reported key hiring metrics, providing actionable insights to stakeholders and ensuring alignment with overall organizational objectives.Launched engagement initiatives for delivery partners, fostering loyalty and improving overall performance, contributing to improved customer satisfaction scores.Was part of key project to bring down the CPH and better NPS.

Lal Bahadur Shastri Institute of Management

Post Graduate Diploma In Business Management, Human Resource Management

Utkal University

Bachelor of Commerce - BCom, Accounting and Finance

Indian Institute of Management, Shillong

Post Graduate Certificate in HRM, Human Resources Development

MICA | The School of Ideas

Post Graduate Certificate , Public Relations, Advertising, and Applied Communication