Penny Southwood
Global Head of Customer Operations @Phocas Software
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WORK HISTORY
Global Head of Customer Operations @Phocas Software
Coventry, GB
EDUCATION
Worcester University
Master of Business Administration (M.B.A.)
University of Worcester
DMS, Business Administration and Management, General
The Manchester Metropolitan University
BA (Hons), 3 Dimensional Design
University of Warwick - Warwick Business School
Post Graduate Diploma in Advanced Management , Leading Change,Leading Digital Transformation, Business Analytics, Customer Centricity
ABOUT PENNY SOUTHWOOD
Supporting businesses to grow. I have a track record in taking concept to completion bringing wider business leadership skills to support business growth and development at strategic level. Motivated and skilled at engaging with stakeholders across all sectors to identify opportunities and change required to increase existing business or access new markets and income streams. I have experience in both commercial and charity sectors. Specialities: Strategic partnerships, Customer Experience, project management, contract management and negotiation, process mapping, systems development.
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