Penny Patterson
- Role
- Manager, Learning & Development at Amazon
- Location
- Springfield, IL, US
- LinkedIn followers
- 500 followers
About Penny Patterson
Systems thinker, operational leader, strategic planner. I\'m an innate problem solver with…
Experience
Manager, Learning & Development
Dec 2021 — Present
Deliver Learning strategy through ambiguity where problem and approach are not defined. Operate on a global scope with broad strategic influence across multiple learner populations. Align teams toward simple, coherent approaches.> Leading a team of program managers to ideate and build an agnostic, quantifiable framework to deliver leadership development foundational competencies to newly promoted leaders across Amazon Stores, globally scaling to all business lines.> Cross-team collaboration to ensure recommendations are aligned and integrated with other programs in vision, framework, and delivery.> Develop and maintain customer and stakeholder relationships.
Education
Louisiana State University
BS, Economics
Skills
- Customer Service
- Business Process Improvement
- Business Process
- Employee Relations
- Human Resources
- Process Improvement
- Workforce Management
- Business Strategy
- Management Consulting
- Call Center
- Customer Retention
- Call Centers
- Contact Centers
- Team Building
- Bpo
- Project Management
- Customer Relationship Management (Crm)
- Business Development
- Management
- Training
- Strategy
- Negotiation
- Employee Relationships
- Change Management
- Performance Management
- New Business Development
- Crm
- Contract Negotiation
- Business Analysis
- Strategic Planning
- Recruiting
- Service Delivery
- Organizational Development
- Telecommunications
- Forecasting
- Start-Ups
- Executive Management
- Leadership Development
- Customer Experience
- Team Management
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