Penny Hobbs

About Penny Hobbs

Senior leader with experience in driving strategic programs and global service delivery in I.T, finance and healthcare industries. Exemplary verbal and written communication skills, with the ability to successfully articulate I.T. needs into business needs and vice versa. A decisive, dynamic leader and motivator in a multi-cultural environment.

Experience

1. Strategic Program Manager

   World Wide Technology

   Aug 2022 — Present

   Responsible for Service Delivery health and overarching delivery strategy at the account/portfolio level.Established, influenced, and maintained relationships with key customer and internal stakeholders decision makers up to ‘C’ suite level.Lead strategic planning sessions with all teams and management to determine the scope and objectives of each project.Routinely monitor and assess customer satisfaction through formal check points and informal feedback.Provide a consistent and trusted lead/interface to the client on a broad range of delivery topics, while promoting the broader capabilities of WWT.Accountable for the definition and maintenance of WWT sales and service delivery strategy and execution at an account level.Identified new opportunities and ability to influence the client’s approach or strategy.Developed and presented status reports, dashboards, workshops, etc. to C-Level leadership and customers.Navigated Client\'s organizational structure to identify impacts and stakeholders.Implemented CCaaS and UCaaS.Served as primary customer contact for program activities and leading program review sessions with the customer and/or leadership to address cost, schedule, and technical performance.Worked with leadership and technical leads to staff and resource the portfolio of work appropriately.

Education

• Atworth University

  Bachelor's degree