Penny Coates

About Penny Coates

Operations Director with experience transforming complex operations into efficient, scalable systems that drive growth and profitability. I specialize in turning fragmented processes into data-driven frameworks that improve performance, reduce costs, and enable sustainable scalability.Combining strategic oversight with hands-on execution, I’ve delivered $200K+ in monthly cost savings, 30%+ efficiency gains, and startup growth from zero to $2M in the first year. Whether managing $20M+ P & Ls or leading cross-functional teams across multiple sites, I focus on building clarity, accountability, and measurable results into every layer of the business.My background spans HR, client success, vendor management, financial systems, and project coordination — supported by Lean Six Sigma expertise to streamline workflows and strengthen decision-making.I have led operations across media, automotive, government training, and professional services industries — consistently driving efficiency, profitability, and long-term growth.Career Highlights $200K+ monthly cost savings through Six Sigma process redesigns Scaled startup to $2M in first-year revenue (50% above projections) 35% profit margin improvement in 6 months through financial restructuring 30% efficiency boost managing $10M+ P&L Built and led cross-functional teams of 20+ overseeing $20M+ budgetsCore Strengths Operational Strategy & Process Optimization Financial Stewardship & P&L Oversight Cross-Functional Leadership & Change Management End-to-End Systems Implementation Startup & Mid-Market Scalability Continuous Improvement & Performance ManagementI am passionate about building operations that run smoothly, scale intelligently, and enable organizations to perform at their highest level. If you’re looking for a proven operations leader who aligns execution with strategy and delivers measurable impact — let’s connect. Direct message me via LI messaging or p••••••••@gmail.com.

Experience

1. Operations & Client Success Manager

   Pixel Crew

   Dec 2025 — Present · Nashville, TN, US

Education

• Columbia Southern University

  Master of Business Administration (MBA), Business Administration and Management, General

• Patrick & Henry Community College

  Associates, Applied Science for General Studies

• Averett University

  BS, Sport Management