Penny Gildersleeve
Claims Senior Leader @State Farm
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WORK HISTORY
Claims Senior Leader @State Farm
Leadership responsibilities for a large claims section with oversight for Quality Assurance, Training, Compliance.• Plan, lead, organize, and control activities by providing technical oversight and support to develop and implement organizational claim standards.• Provide direction and serve as a resource for knowledge of processes, policies, procedures, compliance, jurisdictional and insurance regulations.• Grant authority to leaders and claims team members, provide direction and make recommendations when determining coverage, liability, and damages.
EDUCATION
Howard University
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Thunderbird School of Global Management
CPCU Society Leadership Summit Certificate
ABOUT PENNY GILDERSLEEVE
Dynamic senior leader with a proven track record of achieving significant operational improvements across sales, claims, underwriting, and service. Skilled in strategic planning, business process optimization, and change management, consistently delivering increased revenue and enhanced customer satisfaction. Adept at building high-performing teams and implementing lean principles to drive efficiency and profitability. Expertise includes people development, compliance, and human resources, with a focus on global customer success.
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