Penny Catlin

Sr Manager, Customer Excellence, Purification & Pharma Analytics @Thermo Fisher Scientific

Grand Island, NY, US

Responsibilities: Found, develop and lead Program Management Office (PMO) for POROS Chromatography Resins, Capture Select Affinity Resins, and Pharmaceutical Analytical testing instruments and consumables. Key objectives include directing global cross functional teams in management of Purification MTO resin orders. Primary liaison to Commercial Sales, Product Mgmt, and Site Operations’ stakeholders. Drive superior customer experience. Key Results: Grew staff from one to eleven (Grand Island, NY, Bedford, MA, and Inchinnan, UK). Supported unprecedented resin order growth stemming from the COVID-19 pandemic. Drove business process improvements and system enhancements within a very complex dual ERP model (E1/SAP). Worked with BPG Customer Excellence Director on job-leveling project harmonizing job descriptions for all Customer Excellence job bands. Created a central Job Description Matrix. Integral Commercial team participant on Becton Dickenson Advanced Bioprocessing acquisition integration project. Recognition: LSG Annual Intensity Value Award, BPG Customer Escalation Process, PPA Moderna Core Team, and Intensity Individual Award.

University at Buffalo

Bachelor’s Degree, English Literature and Creative Writing