Penny McLeod
Design Lead @NatWest Group
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WORK HISTORY
Design Lead @NatWest Group
Edinburgh, GB
As a Design Lead on the Retail Design Leadership Team, I lead a team of designers and design managers across all digital channels, ensuring high-quality work that meets customer needs and drives impactful outcomes for the bank. I also lead a team focused on enhancing our digital accessibility maturity throughout the design process.
EDUCATION
University of Strathclyde
Bachelor of Arts - BA, Marketing and Business Enterprise
Perth High School
High School
SKILLS
ABOUT PENNY MCLEOD
I’m a Design Lead at NatWest Group with 10+ years’ experience shaping digital experiences across financial services. My focus — and passion — is accessibility: creating products that work for everyone, regardless of ability.I manage and coach a talented team of designers and design managers. I believe in empowerment: giving people the space, trust, and support they need to do their best work. A highlight of my career was being named Colleagues\' Colleague of the Year at Sainsbury’s Bank — a recognition I’m still really proud of.With a first-class Marketing degree from the University of Strathclyde, I bring curiosity and customer insight to every project. I’m always up for conversations about digital accessibility, inclusive design, or UX in financial services — feel free to reach out or connect.
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