Wes Penninger

Field Operations Supervisor and Contract Management @Time Warner Cable

York, SC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2015 — Present

Field Operations Supervisor and Contract Management @Time Warner Cable

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Charlotte, NC, US

Residential and Business Class Contract Management for Installation and Under Ground Drop Companies. Managed up to 12 Installation Service Partners at 250+ technicians total and 3 Bury Service Partners at 100+ crews, all while maintaining Award Winning Performance and Providing an Outstanding Customer Experience.

EDUCATION

1994 — 1995

Gaston College

No, Automobile/Automotive Mechanics Technology/Technician

1996 — 1997

CPCC

No, Architecture

SKILLS

Cross-Functional Team LeadershipSystem DeploymentIptvLan-WanTeam BuildingManagementNetwork DesignCablingEthernetT1LeadershipTeam LeadershipProcess ImprovementVoipMplsVendor ManagementTelephonyRoutingCustomer ExperienceRoutersManaged ServicesDwdmProject ManagementRfCustomer RetentionCustomer ServiceAvayaCustomer SatisfactionTrainingTelecommunicationsTcp/IpOptical FiberComputer Network OperationsDocsisFiber OpticsNetworkingWirelessBroadbandSwitchesTroubleshooting

ABOUT WES PENNINGER

Qualification Summary:Innovative, Dedicated and Experienced telecommunications professional with over 10 years experience in the Cable industry supporting High Speed DATA, VOIP, Digital Cable, Wireless, Security and Fiber. Strong people leader with a must in teamwork, ethics, accountability and customer satisfaction. Effective at managing multiple task and responding to multiple request in a timely manner. Recognized through my career as a high performing employee capable of executing and delivering results.Specialties:Leadership | Communication | Responsive | RF Knowledge | Plant Design and Maintenance | Fiber | Installation and Repair | Management | Team Building | Networking | Motivated | Dedicated | Reliable | Knowledgeable | Quality | Training | Speaking | Reporting | Customer Relations | Quality Control | Routing | Billing Systems | Microsoft | Customer Satisfaction | Analytical | Goal Driven | Performance | Hiring | Promoting

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