David Penn
- Role
- Senior Corporate Counsel, Customer Success and Commercial at Autodesk
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About David Penn
Collaborative business and legal professional with 20+ years of diverse, international…
Experience
Senior Corporate Counsel, Customer Success and Commercial
Jan 2020 — Present
Provide counsel on broad range of issues related to evolving, data-driven Customer Success models and offerings, and a variety of strategic programs to evolve the customer experience. • Support daily operations and continuous improvement of 1200+ employee global Customer Success business and related programs, including development and implementation of new offerings and business initiatives.• Partner with Customer Success domains (product support, renewals, operations, portfolio design) to drive business, marketing, and customer lifecycle strategies.• Advise on technology solutions, digital and social marketing, and digital and customer outreach activities to ensure consistency with applicable law and company policies and procedures.• Advise on business and legal issues associated with various operational and customer-facing data analytics insights programs.• Negotiate complex, strategic agreements with wide range of service providers, customers, and partners.• Draft and continually improve agreements, playbooks, policies, and processes related to direct customer transactions and Customer Success-oriented business models.
Skills
- Commercial Litigation
- Legal Research
- Licensing
- Software Licensing
- Strategy
- Legal Writing
- Litigation
- Licensing Negotiations
- Intellectual Property
- Distribution Agreements
- Drafting Agreements
- Contract Negotiation
- Spanish Proficiency
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