Penelope Rivera

Customer Success Lead @Taking Root

Vancouver, BC, CA

We enable smallholder farmers to grow trees and earn money from the carbon theyremove from the atmosphere. We do this by giving our reforestation partners thetechnology and support to create transparent and robust forest carbon removals- Collaborate with Reforestation, Product, and Marketing teams to ensure seamless communication and alignment of customer needs with company offerings. Play a key role in incorporating customer feedback into product development-Lead the onboarding of new customers and employees. Delivering training on our programs, processes, and platforms, resulting in seamless integration and swift project launches-Establish and maintain strong relationships with customers, acting as a trusted advisor to understand their goals and requirements, and providing tailored solutions to drive success.

Acsenda School of Management

Bachelor of Business Administration - BBA

Universidad de Guadalajara

Doctor's Degree