Penelope-Jordyn Marshall

Passionate Software Developer | React Native Enthusiast | Innovating with Creative Solutions | Empowering Others through Tech

Role: Help Desk Technician at L&R DISTRIBUTORS
Location: Brooklyn, NY, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Penelope-Jordyn Marshall

Check out labyrinth.nyc!

Experience

Help Desk Technician
L&R DISTRIBUTORS
Jun 2023 — Present · Brooklyn, NY, US
Help Desk Technician, L&R Distributors – New York, NY Led the transition to a new mobile device management system, significantly reducing operational costs andstreamlining the onboarding process. Provided technical support for over 500 end-users, resolving hardware and software issues effectively. Assisted in the setup, maintenance, and troubleshooting of network systems and hardware. Managed help desk ticketing system, ensuring prompt resolution and customer satisfaction. Conducted software installations, upgrades, and patches as required. Administered an MDM managing over devices for the purpose of troubleshooting and resolving technical issuesas well as onboarding new employees. Created and maintained documentation for system procedures and troubleshooting guides.Software Engineering Intern/volunteer, L&R Distributors – New York, NY 2023 – 2024 Spearheaded the development of the company’s “merchandising portal” from scratch using wordpress, HTML, PHP,Javascript, and PHP allowing more than 800 employees around the country to stay connected with each other. Designed and optimized SQL databases, improving data retrieval times. Contributed to code reviews and provided feedback to improve code quality.

Education

Western Governors University
Bachelor of Science - BS

Contact information

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Current company

L&R DISTRIBUTORS

Wholesale · 646 employees · Founded 1956 · Brooklyn, New York, United States

L&R Distributors is one of the largest purchasers and distributors of cosmetics in the United States, but we’re far more than cosmetics. We distribute over 40,000 items, including toys, school supplies, hosiery, hair accessories, home appliances, health and beauty aids, and more through our strategically located regional warehouses in Arkansas, New Jersey, and Nevada. And we don’t just deliver products, we deliver results. Our nationwide team of over 600+ merchandisers provides in-store execution by stocking shelves according to planograms, ensuring every item is placed for maximum visibility and sales impact. This hands-on service helps retailers maintain consistency, reduce labor costs, and elevate the customer experience. We believe every retailer deserves fast, reliable, and affordable access to the products their customers want. Our mission is to simplify the supply chain for retailers of all sizes, helping them stay competitive in a fast-moving market. By offering a one-stop solution for high-demand categories and backing it with expert merchandising support, we empower stores to thrive. Whether it’s a national chain or a local shop, we help retailers focus on what matters most: serving their customers. We combine scale, speed, and service. Our three regional warehouses ensure efficient nationwide distribution, while our team of 600+ dedicated merchandisers provides in-store support that drives sales and enhances the customer experience. From sourcing and logistics to shelf placement and inventory management, we handle the heavy lifting. Our integrated approach means retailers get the products they need, and the support to sell them, without the complexity.

lrdist.com

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About Penelope-Jordyn Marshall

Experience

Help Desk Technician

Education

Western Governors University

Find verified contacts for anyone on LinkedIn