Pelham L. Felder
Director of Membership @Kingsmill Resort
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WORK HISTORY
Director of Membership @Kingsmill Resort
Williamsburg, VA, US
Performs all duties required to achieve the goal of providing excellent member service.• Enforces all property policies, procedures and service standards.• Manages the membership team to develop and offer a variety of events, programs, products and services to members, as well as communication of information in a variety of formats.• Ensures the membership team seeks resolutions of issues in a timely manner.• Manages budget that focuses on initiation fees, membership dues, and membership expenses.• Acts as “Face of the Property” for membership, developing and fostering relationships w/membershipand community.• Collaborates with the Sales & Marketing team to effectively market membership opportunities and executeprograms and events and communication of same.• Develops, executes and manages sales and marketing plan for membership, working with other property departments to ensure accuracy and leverage benefits.• Manages the maintenance of membership records, reports, payment schedules, etc.• Attends specific sales-related conventions, etc. to promote/sell memberships; tracking prospects andresults.• Manages the membership team to ensure timely and effective orientation / onboarding of new members.
EDUCATION
Christopher Newport University
Bachelor of Science (B.S.), Governmental Administration
Federal Law Enforcement Training Center
Correctional Administration
ABOUT PELHAM L. FELDER
Detail-oriented, analytical, self-motivated and versatile professional with a law enforcement, emergency management & public service background.•Experience including policy/procedure development and review, investigative techniques and management, project management, program development and implementation, analytical and conceptual problem solving, conflict resolution, case management, interview & interrogation and emergency operations and critical incident management.•Trained in intelligence-led policing, interview and interrogation, criminal investigations, statement analysis, problem oriented policing, loss prevention, physical security, surveillance, and tactical operations.•Previous leadership roles in Operations Management.•Previous leadership roles with investigative entities and intelligence operations.
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