Peigi Jeanblanc
Director, Global Client Experience @Infor
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WORK HISTORY
Director, Global Client Experience @Infor
Tampa, FL, US
Infor delivers global business technology solutions and digital transformations via: cloud, ERP software, AI, and integrated services. Continuing my successful tenure with Infor global software marketing, I have taken on the challenging role of Director of Program Management for Customer Experience. Leveraging VOC (Voice of the Customer) analysis and proven learning tactics, I lead the reengineering of customer-facing materials to educate clients on our self-service applications and optimize their user experience. Discipline, persistence, and a solutions-driven mindset help me assess and evaluate strategic customer communication vehicles. By promoting improvements to ensure positive customer engagement, we drive great customer experiences and goodwill across our entire customer base. As a Senior Manager, I partner with all levels of Infor global cross-functional technology services, support, and subscription key stakeholders. I confidently convey thought leadership on Infor Customer Experience (CX) program vision, management, & strategy planning to Senior Leadership.
EDUCATION
Southern New Hampshire University
MBA, M.S. / International Business
Florida Atlantic University
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT PEIGI JEANBLANC
Leader of Customer Success Program Management, Strategy, and Business Development. Results-driven, change agent demonstrating Technology Services Marketing success. Senior management professional with a unique blend of multi-product, multi-industry technology acumen, strategic business planning, and cross-functional team enablement. I\'m passionate about building and driving innovative programs and initiatives both locally and globally. What I love about my role in program management is the involvement in everything from developing tools to help sales teams effectively demonstrate the value of the software maintenance dollars they pay, to developing enriched, robust support plans to deliver customers more value. I deliver Software and Services Marketing programs and actionable product management plans to achieve adoption and drive revenue and profitability. Critical thinking, my ability to mobilize teams and drive productivity improvement affords me the opportunity to deliver successful organizational training programs, and enables me to manage the development of learning applications for superb Customer Experience. As a marathon runner and a volunteer for civic organizations, I understand the need for drive, determination and persistence. I leverage these personal attributes and take pride in being a creator, builder and driver of new initiatives that deliver results. Broad experience and areas of specialization include: business development product management product marketing, program development & launch engaging public speaking internal & partner training competitive analysis customer research customer experience web site development social media strategy certified
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