Marc Péglion
Head of Operations @Hubject
Signup · Get unlimited contacts
WORK HISTORY
Head of Operations @Hubject
Berlin, DE
Leading Hubject\'s Operations department, including Onboarding, Technical Operations, Business Operations, and Service Delivery Management functions- Set up B2B 24/7 call centre- Introduced Premium and Paid Services, expanding revenue streams, and increasing customer satisfaction- Implemented ITIL-based best practices, resulting in streamlined processes and cutting incident resolution times by over 50% while keeping our CSAT score above 95%- Achieved ISO 27001 certification for three consecutive years, improving compliance and trust with global partners- Oversaw Hubject\'s expansion into Bulgaria, strengthening its European footprint
EDUCATION
University of Bath
Master of Science (M.Sc.), Symbolic Computation
University of Sussex
BSc, Maths and Computer Science
European School, Culham
European Baccalaureate, Sciences
SKILLS
ABOUT MARC PÉGLION
With over 20 years of experience in international operations and project management, I specialise in eMobility, GNSS-based systems, tolling, and telecommunications. My career is built on leading cross-functional teams, driving operational excellence, and implementing best practices (ITIL, Six Sigma, ISO 27001). At Hubject GmbH, I transformed operations by introducing ITIL principles, reducing incident resolution times by 50%. I also achieved ISO 27001 certification for three consecutive years and led the company’s expansion into Bulgaria. Previously, at Kapsch TrafficCom and Nokia, I managed operational processes across EMENA, led virtual teams in 10+ countries, and negotiated key contracts. I thrive at the intersection of technology, process, and people, passionate about scalable solutions and digital transformation. I’m always open to connecting with like-minded professionals and exploring opportunities where my expertise in operations leadership and global team management can drive impact. Let’s connect if you’re passionate about shaping the future of sustainable mobility or innovative operations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.