Peggy Cantu

About Peggy Cantu

Sr IT Product Analyst for IT Finance and OneStream Power User.

Experience

1. Sr IT Product Analyst

   LyondellBasell

   Nov 2000 — Present · Houston, TX, US

   7/2021 - Present - Sr. IT Product Analyst5/2016 - 6/2021 - Senior II, Implementation Engineer7/2012 to 4/2016 - Senior, Implementation EngineerLYB Technology Business Management Office, TBMASupport Apptio model, datasets and reports as Technical Business Management Analyst (TBMA). Apptio SaaS solutions help organizations make smart decisions as they analyze, plan, optimize and collaborate about the investments that will transform the IT operating model. Apptio TBM Unified Model (ATUM) v3 specifies how to marry costs data from finance with IT operational data to produce granular, actionable IT cost analytics. IT leaders are empowered to manage IT as a business.Apptio Modules: Cost Transparency R11 & R12 (ATUM v3), TBM Studio R12, IT Planning, Benchmarking, Datalink and Business Insights7/2010 to 7/2012 - IT Field Services Analyst, Houston TXUS Corporate Headquarters. Support BMC Remedy as Incident Management and SRM Super User. IT Onboarding Project Core Team Member, developed and implemented job based IT Onboarding Program including job based templates and BMC Remedy Work Order Module. BMC Remedy upgrade from 7.6 to 7.6.04 team member including test plan creation and client testing. IT Communications Core Team member and participant on Employee Recognition Program sub team. Assisted with creation of training documentation for MS Lync implementation and training of 580 clients at LBT1/2008 to 7/2010 - IT Client Services Analyst, Channelview TX20••••07 IT Production Certification Analyst - Houston TXContractor (Comsys) - 7/2006 IT Admin and Change Management

Education

• Sam Houston State University

  Master of Business Administration (MBA)

• Sam Houston State University

  Bachelor's Degree

Skills

• Integration
• Group Policy
• Incident Management
• Sccm
• Microsoft Exchange
• Business Process
• Software Documentation
• Sdlc
• Sharepoint
• IT Service Management
• Sap
• Change Management
• Citrix
• Sap Products
• Infrastructure
• Operating Systems
• Sap R/3
• IT Management
• Erp
• IT Operations
• Apptio
• Visio
• Troubleshooting
• Process Engineering
• Disaster Recovery
• Technical Support
• Business Analysis
• Tableau
• Technology Business Management
• System Deployment
• Itil
• Management
• Information Technology
• Security
• Data Center
• Bmc Remedy
• IT Strategy
• Active Directory
• Xp
• Hardware