Peggy Sorella
Cabin Crew & Performance Manager @Air Canada
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WORK HISTORY
Cabin Crew & Performance Manager @Air Canada
Montreal, QC, CA
Provide day-to-day leadership and operational oversight for cabin crew performance within a large-scale, unionized, and highly regulated aviation environment.• Oversee operational workflows and performance outcomes, ensuring alignment with regulatory requirements, internal standards, and service delivery objectives.• Monitor performance related to attendance, reliability, and operational effectiveness, proactively identifying trends and areas requiring intervention.• Lead structured coaching, feedback, and performance review processes, supporting employee engagement, accountability, and consistency across operations.• Apply collective agreement provisions, company policies, and regulatory frameworks when addressing performance, attendance, and operational issues.• Analyze operational and attendance data to produce clear performance summaries and recommendations in support of management decision-making.• Work closely with other departments including Scheduling, Inflight Operations, Labour Relations, and senior leadership to resolve complex operational and performance-related matters.• Act as a key operational point of contact during irregular operations, providing real-time guidance, problem resolution, and decision support while maintaining professionalism and composure under pressure
EDUCATION
Collège O'Sullivan de Montréal
Dilpoma
SKILLS
ABOUT PEGGY SORELLA
A strong operations leader with more than five years of hands-on scheduling and supervision experience in a union and non unionized environment, Proven ability to lead teams, resolve complex operational issues and apply collective agreements consistently, particularly in high-pressure, time-critical situations. Recognized for remaining composed under pressure and delivering reliable, compliant outcomes.
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