Peggy Chuang

Senior Quality Manager @The North Face

Denver, CO, US

Lead the team to establish and maintain the TNF Quality Standard documentations – TNF Quality Standard Manual/ TNF Raw Material Inspection Manual/ TNF Waterproof Outerwear Construction Standard. Lead the regional sourcing teams (Asia/South America & EMEA) to establish the manufacturing production process control to ensure all merchandise meet or exceed the customer expectations. Customer focus, hands-on experience developing test strategies, test plans and test cases and drivingissues to resolution. Implement the Voice of Customer data analysis platform, to identify the areas for thecontinuous improvement. Utilize the analysis result to influence the design and the production control towin the customer loyalty. Support the cross functional teams to map out the commercialization process (from the material selection -> assembly-> finish product) to reduce the design error and the manufacturing impact. Establish the risk analysis matrix of down products to support the product team to evaluate thestyle/design risk level during the development stage. Establish the chargeback policy and lead the team to identify the liability between the brand and vendors. Identify each team member’s strengths and the growing areas, coach each team member based on their strengths to help the team grow and achieve their goals.

National Taipei University of Technology

M.S. in Environmental technology and management, Water treatment system of dying industry; QMS; Reverse Osmosis/ Nanofiltration.