Peter Foley
Service Design Lead @Virgin Atlantic
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WORK HISTORY
Service Design Lead @Virgin Atlantic
Virgin Atlantic Holidays: Created a clear service proposition and operational MVP through workshops and to be service design blueprint creation- Created an online strategic and operational tool that allows the business to prioritise core micro journeys to focus on- Lead for generating a first-class flight experience roadmap. This involved strategic workshops with executive stakeholders and subject matter experts, concept prototyping, and ‘to be’ service blueprint creation.
EDUCATION
University of Wolverhampton
BSc(hons) 2:1, Cognitive Psychology and Sociology
University of Birmingham
MSc, Work Design And Ergonomics
SKILLS
ABOUT PETER FOLEY
A growth-focused designer with 30 years of experience excelling in design leadership…
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