Peeyush Hardikar

About Peeyush Hardikar

I am a strategic Operations Leader and Google-certified Project Management Professional (PMP) with over 9 years of experience in scaling complex eCommerce and retail environments. My career has been defined by a passion for \"turning chaos into order\"—whether that means optimizing inventory for stores or increasing operational throughput by 66%.I specialize in bridging the gap between high-level business strategy and ground-level execution. By combining data-driven insights from tools like Power BI and SAP with Agile methodologies, I’ve successfully led cross-functional teams to exceed SLAs, reduce costs, and improve client retention by 20%.What I bring to the table:Scale & Complexity: Proven track record in managing end-to-end marketplace operations and massive inventory portfolios for industry leaders like Reliance Retail (AJIO) and Apollo Pharmacies.Operational Excellence: Expert in process automation, lean workflows, and supply chain optimization that drive measurable bottom-line growth.Agile Project Leadership: Skilled in managing the full project lifecycle—from charter development and resource allocation to risk mitigation and quality audits.Data Strategy: Proficient in leveraging Tableau, Power BI, and ERP systems to build performance dashboards that turn raw data into actionable business intelligence.I am always eager to connect with fellow professionals in the Supply Chain, eCommerce, and Project Management space to discuss the future of operational technology and marketplace scaling.Core Competencies: Marketplace Operations | Supply Chain Management | Agile & Scrum | Inventory Optimization | Vendor Relations | SLA Compliance | Budgeting & Forecasting | Risk Management | SAP & ERP Systems

Experience

1. Operations Manager - Marketplaces

   Apollo Pharmacy

   Nov 2022 — Present · Hyderabad, IN

   Operational Excellence: End-to-End Management: Oversaw all aspects of marketplace operations, including listing creation, inventory updates, and escalation resolutionRegional SPOC Management: Served as the primary point of contact for regional operations, ensuring smooth communication and collaboration for PAN IndiaDelivery Optimization: Developed and implemented strategies to achieve 90% delivery within 24 Hours, monitor TAT performance daily, and assure timely fulfillmentData & Analytics: MIS Reporting: Generated daily reports for stores which analyzed key metrics to track performance, trends, and helped in decision-makingData & Photo Management: Managed data and photo requirements for marketplaces, ensuring accuracy, compliance, and consistencyInventory Analysis: Conducted comprehensive review of inventory management, achieving a significant increase of 45% in inventory levelsPerformance Analysis: Analyzed TAT and key metrics to pinpoint opportunities, including regional order trends, Average Bill Value (ABV), and overall business trendsCollaboration & Stakeholder Management: Internal Stakeholder Relations: Built strong working relationships with internal teams to secure seamless operations and collaborationVendor Management: Maintain productive relationships with external vendors, ensuring efficient service delivery and adherence to quality standardsContinuous Improvements: Improved & maintained marketplace efficiency, maximized customer satisfaction, and achieved sustained business growth

Education

• INSTITUTE OF BUSINESS MANAGEMENT & RESEARCH, IPS ACADEMY

  Master of Business Administration - MBA, Operations Management and Supervision

• Sagar Institute of Science Technology & Research (SISTec-R)

  Bachelor of Engineering - BE, Mechanical Engineering