Peeyush Duttaa

About Peeyush Duttaa

I am a Global Operations and Risk Leader with over two decades of experience transforming Fraud Prevention, Financial Crime Operations, and Global Shared Services across Banking, FinTech, and E-commerce enterprises. My expertise lies in designing scalable operating models, embedding compliance frameworks, and driving efficiency through analytics, automation, and accountable leadership.At Amazon, I led multi-continent operations spanning $4.5B+ in transactions and 8.7M+ expense reports, improving fraud detection accuracy by 39% and employee satisfaction by 42%. I implemented global platforms like Concur, AppZen, and Guided Workflow across 57 countries, turning a cost center into a profit engine within two years. By strengthening vendor partnerships and governance, I optimized a $9.6B corporate card program and drove 7.2% P&L growth.Currently serving as Vice President – Fraud Prevention, Chargebacks & Disputes at NatWest Group, I lead 150+ professionals across India, EU, and UK markets to safeguard customers, enhance SLA integrity, and reduce chargeback losses through analytics-led interventions.My leadership philosophy blends operational discipline with empathy — building future-ready teams, advancing compliance maturity, and aligning every process to business strategy and customer trust.Specialties: Global Fraud Detection and Prevention | Financial Crime Operations | Dispute Management | Risk & Compliance | Global Service Delivery | Governance | P&L Optimization | Leadership Development | Travel & Expense Strategy | Global Operations Leadership | SOX Controls | Vendor Management | Contract Negotiations | T&E System Implementations | Future-State Process Design | Operating at Scale | Stakeholder Alignment | Transformation Leadership | Business Process Optimization.Let’s connect and explore how strategic leadership and operational excellence can drive the future of business services!

Experience

1. Vice President Fraud and Chargeback Operations

   NatWest Group

   Jul 2025 — Present · Chennai, IN

   Leading a 150+ member global function across EU & UK markets, overseeing fraud prevention, chargebacks, and dispute management under the Fraud CoE.Cut chargeback losses by 31% YoY through predictive analytics and rule-based automation.Improved SLA adherence by 19% and recovery rate by 24% by re-engineering processes and capacity models.Boosted straight-through processing by 41% and reduced manual handoffs by 33%, increasing operational efficiency.Partnered with Legal, Compliance, Risk & Tech to align global fraud processes with PSD2 and AML/CTF standards.Elevated team engagement by 28% and productivity by 17% through structured coaching and performance frameworks.Enhanced customer satisfaction (CSAT) from 81% → 92% by strengthening fraud response workflows and transparency.

Education

• University of Rajasthan

  Bachaelor of Arts, Economics

  1995 — 1998

• University of Rajasthan

  Economics

• St Anselm's Sr Sec School

  Senior Secondary, Commerce

  1990 — 1995