Peeyush Jayswal
IT Support Engineer @Allica Bank
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WORK HISTORY
IT Support Engineer @Allica Bank
IN
Manage and resolve IT incidents, service requests, and access requirements for UK and Indian users, leveraging ticketing tools (e.g, Jira) to ensure efficient service delivery.Administer user access, onboarding, and offboarding processes across Azure Cloud and on-premises Active Directory environments (PROD, DEV, PREP, CORP).Configure and deploy Windows devices integrated with Azure Cloud, ensuring secure and compliant setups.Utilise Azure Global Admin roles and Privileged Identity Management (PIM) for secure and controlled administrative access.Support DevOps access assignments, facilitating seamless collaboration within development pipelines.Manage network access and security using Netskope VPN.Oversaw Mac device setup and configuration using DataJar.Document IT procedures and knowledge base articles within Confluence.
EDUCATION
Ganpat University
Msc tech ITIMS, Information Technology and infrastructure management
ABOUT PEEYUSH JAYSWAL
Experienced IT Administrator with a demonstrated history of Major incident management and coordination with Etech Skilled in IT onboarding and offboarding procedures. Moreover, the Creation of an AD account, Jira and Confluence, ITSM, Remote support and Software Installation. License assignment, Virtual desktop Technology, Client device setup, Vendor Management, Access and Identity Management. Skilled in MAC and Windows - Addressing global users with their Level 1 and Level 2 issues.Strong IT Infra background with MSc Tech ITIMS focused on Information Technology and infrastructure management from Ganpat University.* O365 Admin Center Administration* ITIL* Major Incident Management and Communication* MS Teams Administration* MS Exchange Administration* MS Intune and Endpoint Administration* Secret server Administration* VBC - Vonage Communication Administration * Sophos Endpoint Agent Administration* Excellent Major Incident management Skill with leading RCA Team* Excellent Communication skill with Clients.* Outage Handling* IT Asset Shipment (onshore offshore)* Network Support and Hardware Support* UEM Client Blackberry (Corporate Phone)
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