Peerzada Roohul
Customer Support at TxtCart | Turning Texts Into Shopify Revenue | Fueling Growth with Conversational AI SMS
- Role
- Customer Support Representative at Txtcart
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Peerzada Roohul
Ever wondered what happens when empathy, AI, and eCommerce team up for Shopify brands?…
Experience
Customer Support Representative
Oct 2024 — Present · US
The first AI-native SMS platform for Shopify that turns conversations into revenue. Trusted by Joyride, CROSSNET, MetalPlex, and brands to generate $100M+ through AI-powered text marketing.Leading comprehensive SMS marketing support for Shopify merchants, managing critical aspects of TxtCart platform integration and campaign optimization to enhance client engagement and revenue generation.Streamlining subscriber management processes by facilitating seamless data import/export operations and implementing efficient test number modification protocols.Orchestrating Twilio toll-free number verification procedures, ensuring clients maintain regulatory compliance while maximizing SMS marketing capabilities.Championing knowledge base development by creating detailed technical documentation and support articles, elevating both customer experience and internal team efficiency.Providing expert guidance on SMS campaign strategy and execution, helping merchants achieve optimal engagement rates and ROI through personalized support solutions.Resolving complex technical issues related to platform integration, subscriber management, and campaign deployment, maintaining high customer satisfaction levels.
Education
Samalkha Group of Institutions (SGI)
M. Tech, Structural Engineering
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