Pedro Santiago
Senior Business Analyst @VNS Health
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WORK HISTORY
Senior Business Analyst @VNS Health
US
EDUCATION
Arizona State University
Master of Business Administration - MBA
Lehman College
Bachelor's Degree, Health Services Administration
CUNY Bronx Community College
Associate's Degree, Dietetics and Clinical Nutrition Services
ABOUT PEDRO SANTIAGO
As a Senior Business Analyst at VNS Health, I leverage my 8+ years of experience in IT business analysis and my MBA education to deliver data-driven solutions that improve the quality and efficiency of healthcare services. I am passionate about using data and technology to optimize processes, enhance performance, and increase customer satisfaction.In my current role, I work with cross-functional teams to analyze and document business requirements, design and implement system enhancements, and monitor and report on project outcomes. I have successfully led and supported multiple process improvement initiatives, such as streamlining workflows, implementing software applications, automating tasks, and reducing errors. I have also developed and maintained various data models, dashboards, and reports that provide insights and recommendations for strategic decision-making. I am proficient in using tools such as SQL, Excel, PowerPoint, Asana, and Jira.
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