Pedro Lara
Operations Lead @Accreditation Canada
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WORK HISTORY
Operations Lead @Accreditation Canada
As Operations Lead at HSO/Accreditation Canada, I support the Client and Assessment Services business unit by leading strategic projects, launching new programs, and driving process improvements that enhance service delivery and operational efficiency.o Lead implementation of new products and features with seamless client transitionso Manage cross-functional projects using different platforms o Ensure timely, value-driven execution of business initiativeso Optimize workflows and documentation practices across teamso Enhance tools, resources, and training for client engagemento Support enterprise-wide value delivery through operational innovationCollaborating with Client Engagement, Digital Services, and Product teams, I help shape scalable solutions that align with HSO’s mission to improve health and social service standards.
EDUCATION
The G. Raymond Chang School of Continuing Education at Toronto Metropolitan University
Effective Nonprofit Organizations
Pontifícia Universidade Católica de Minas Gerais
PostGrad Certificate
Universidade Federal de Minas Gerais
Bachelor of Engineering (B.Eng.)
SKILLS
ABOUT PEDRO LARA
With over a decade of experience in accreditation support, contract management, project management and internal audit and compliance consulting, I bring a wealth of expertise in managing complex projects and ensuring compliance with industry standards. My background includes managing portfolios of clients across various sectors, delivering educational programs, and conducting quality improvement projects. I hold a Postgraduate Certificate in Project Management and a Bachelor\'s degree in Engineering, complemented by certifications in Lean Six Sigma, Successfully Managing People and Indigenous Cultural Safety.Skilled in data analysis, project management, and advanced computer software, I excel in both virtual and on-site environments. Fluent in English and Portuguese, with some knowledge of Spanish, I am dedicated to providing exceptional customer service and fostering positive relationships with clients and stakeholders.
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