Pedro Gómez-Cano
Sales Operations Manager @Ria Money Transfer
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WORK HISTORY
Sales Operations Manager @Ria Money Transfer
US
Lead Sales Operations initiatives supporting a nationwide independent agent network, partnering closely with Sales, Marketing, Finance, IT, Procurement, Legal, and Operations teams.• Own and drive the Network Efficiency Project, focused on identifying operational inefficiencies, cost savings, and optimization opportunities across the agent network.• Analyze agent performance, transaction volumes, equipment allocation, and operational costs to identify savings opportunities and improve ROI.• Develop and implement strategies to optimize agent equipment distribution, utilization, retrieval, and lifecycle management to reduce unnecessary expenses.• Identify, recommend, and execute cost-saving initiatives beyond equipment, including process improvements, workflow optimization, and cross-department efficiencies.• Act as a liaison between Sales and back-office teams to streamline processes, remove bottlenecks, and improve execution speed and accuracy.• Support territory management initiatives by analyzing data, identifying discrepancies, and improving visibility into agent performance and coverage.• Collaborate with Finance and leadership to support budgeting, forecasting, and operational planning related to sales support and network efficiency.• Lead cross-functional projects from discovery through execution, ensuring alignment with business objectives and measurable outcomes.• Improve data accuracy and consistency across systems by working with internal stakeholders on data governance, reporting standards, and process alignment.• Translate business needs into operational requirements, helping design scalable solutions, tools, and workflows to support Sales productivity.• Provide ongoing operational support and insights to Sales leadership to enable informed decision-making and strategic planning.
EDUCATION
General Assembly
UX Design, UX Design
Universidad Centroamericana 'José Simeón Cañas'
Business Administration, Business Administration and Management, General
ABOUT PEDRO GÓMEZ-CANO
Experienced Management Information Systems Manager with a demonstrated history of working in the financial services industry. Skilled in Business and Strategic Planning, Training, Analytical Skills, Microsoft Excel, Wireframing, Prototyping and User Flows. Strong sales back office support professional looking to develop and provide technological tools to the Sales Team focused in UX Design.
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