Pedro C.
Technical Support Analyst @CHEO
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WORK HISTORY
Technical Support Analyst @CHEO
Ottawa, ON, CA
Customer requests via Help Desk Tickets (Vector), phone, email and/or chat sessions, and walk-up inquiries• Dedicated support for VIP area such as CEO, VPs, and Directors• Users’ management in Active Directory, Exchange Admin Center, Office 365 and SharePoint• Troubleshoot end user issues with desktops, laptops, mobile equipment, label printer, armband label printer, conventional printers and scanners• Troubleshooting healthcare system as well as EPIC• Troubleshooting Cisco VoIP and Webex, managing extensions in the Cisco Unity Connection Administration system• Experience with Citrix Workspace• Password management through the Beyond Trust system• Documentation of procedures and incidents• Creation of SOP (Standard Operating Procedure)• VLAN modification, static IP configuration, and network troubleshooting
EDUCATION
University IBTA
Bacharel’s Degree
Senac Brasil
Course
SKILLS
ABOUT PEDRO C.
An extensive career with over 15+ years of experience in technical support for global…
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