Pedro Rosales

Program Manager @Children's Health

Dallas, TX, US

Oversee the approval, deployment, and maintenance of system-wide language access vendor-owned devices to better align with leadership\'s strategic goals.• Lead technology projects, including the successful rollout of on-demand interpretation tools on Zebra phones.• Manage the planning and installation of language access technology for Children\'s brand-new facilities and Clinic relocations. • Collaborate with the Virtual Health Department in customizing current Telehealth solutions (Amwell) and planning the Hospital\'s upcoming migration to EPIC\'s Telehealth platform.• Foster academic affiliations with local Universities, building a talent pipeline for our Language Access Services Department. • Assess and coordinate the deployment of interpretation phones and OPI interpreting materials, and generate Over-the-Phone interpretation usage analytics.• Be the main backup for managing Vendor requests and scheduling in-person interpreting encounters.• Analyze usage data, provide reports and monitor metrics, conduct VRI assessments of Hospital units, track technology inventory, and deliver Clinical Orientations for new staff.

University of Wisconsin-Milwaukee

Master's degree (Thesis not completed)

Universidad Católica Andrés Bello

Bachelor's degree