Pedro Rivas
Support Engineer
- Role
- Support Engineer at Hyatt
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Pedro Rivas
Accomplished, Bilingual Engineering and Quality Assurance Analyst and project lead with a business and technical background and proficiency in SDLC and STLC. Significant project management experience covering business analysis, forecasting, auditing, requirements gathering, estimations, planning, design, writing test cases and scripts, coding, quality assurance testing phases (white/black box, UI/UX, UAT, regression, integration, functional, security and automation), lab hardware configuration, problem solving, trouble shooting, testing, database management, provisioning, security controls, call center operations, and customer support. Recognized for strong abilities in issues assessment, data analysis, root cause analysis, risk assessment, analytics assessment, reporting, and providing development input leading to resolutions. A successful bridge-builder and mentor who communicates across the organization at both business and technical levels, develops others and thrives in complex environments.
Experience
Support Engineer
Oct 2021 — Present · Chicago, IL, US
Hospitality - Digital Technology
Education
MITS (Management & Information Technology Solutions Inc.)
Certifications, Currently pursuing certifications within technology
2019 — 2021
DeVry Institute of Technology
Bachelor of Science - BS, Computer Information Systems
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