Pedro Luis

Customer Service Representative @Schindler Elevator Corporation (U.S.)

Atlanta, GA, US

Manage and prioritize over 300 inbound emergency calls, ensuring rapid response to service requests and critical inquiries under high-pressure conditions.• Contribute to organizational performance by assisting with overflow calls, helping the team meet YTD targets while maintaining efficiency and responsiveness.• Tag and manage 20+ accounts daily, documenting entrapments and supporting daily inspection processes to maintain compliance and safety.• Consistently met and exceeded year-to-date performance goals, contributing to team success and operational efficiency.

Universidad Rafael Belloso Chacín

Bachelor's degree, Mass Communication/Media Studies

Georgia State University

Associate's degree, Business Administration and Management, General