Pedro Luis

Finance Student at Georgia State University

Role
Customer Service Representative at Schindler Elevator Corporation (U.S.)
Location
Atlanta, GA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Pedro Luis

I’m a Sophomore at GSU Perimeter College planning to transfer to Georgia State University…

Experience

  1. Customer Service Representative

    Schindler Elevator Corporation (U.S.)

    Feb 2025 — Present · Atlanta, GA, US

    Manage and prioritize over 300 inbound emergency calls, ensuring rapid response to service requests and critical inquiries under high-pressure conditions.• Contribute to organizational performance by assisting with overflow calls, helping the team meet YTD targets while maintaining efficiency and responsiveness.• Tag and manage 20+ accounts daily, documenting entrapments and supporting daily inspection processes to maintain compliance and safety.• Consistently met and exceeded year-to-date performance goals, contributing to team success and operational efficiency.

Education

  • Universidad Rafael Belloso Chacín

    Bachelor's degree, Mass Communication/Media Studies

    2020 — 2021

  • Georgia State University

    Associate's degree, Business Administration and Management, General

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Pedro Luis — Customer Service Representative at Schindler Elevator Corporation (U.S.) in Atlanta, GA, US | Unifers