Pedro Valente
Msr @Gold Coast Federal Credit Union
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WORK HISTORY
Msr @Gold Coast Federal Credit Union
Provide member support including account opening, deposits, withdrawals, transfers, and loan payments. • Resolve inquiries, card issues, and online banking problems. • Educate members on products and identify cross-sell opportunities. • Balance cash drawer and follow dual-control procedures. • Ensure compliance with BSA/AML, CIP, and privacy policies.
EDUCATION
University of Lisbon
Bachelor's degree, Sociology
Instituto Superior de Gestão
Postgraduate Degree, Business Administration
Iscte - Instituto Universitário de Lisboa
Master's degree, International Studies
Coursera
Google Data Analytics Professional Certificate , Data Analytics
ABOUT PEDRO VALENTE
I am a versatile professional with experience across banking operations, customer service, education, and international business. My background spans deposit operations, mortgage support, and compliance, as well as teaching and cross-cultural communication. This mix has given me the ability to work with precision, adapt to new environments, and connect with people from diverse backgrounds.Fluent in English, Portuguese, and Spanish, I thrive in multicultural communities and enjoy building meaningful relationships while solving complex challenges. I hold advanced degrees in Business Administration, International Studies, and Sociology, along with professional certifications in finance, teaching, and data analytics.
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