Pedro Jose Gudiel Pineda

Sales & Customer Support @Vivitro Labs Inc

Victoria, BC, CA

Key Responsibilities:Reaching out to potential clients through cold calling to introduce our services and generate new business opportunities.Track and follow up on annual maintenance and warranty contracts.Handle customer communication regarding order processing (keeping the client up to date, communicating unforeseen delays).Manage and maintain the administration of client information in our ERP & CRM systems.Process orders ensuring accurate, timely and efficient product delivery.Conduct post shipment follow up to ensure customer satisfaction.Maintain and report on sales performance metrics.Assist in market research and implement marketing campaigns.Assist in coordinating sales travel and trade show appearances.Manage inventory of ViVitro promotional merchandise.Attend essential sales training meetings and develop an understanding of all the company\'s services and products.