Pedro Garces
Vice President, Senior Site Reliability Engineer @Bank of America
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WORK HISTORY
Vice President, Senior Site Reliability Engineer @Bank of America
Charlotte, NC, US
Lead incident management escalation and ensure prompt resolution. Improve site reliability monitoring, capacity and recovery. Oversee implementation of tactical recommendations. Provide architecture oversight in high priority projects. Deliver the highest tier of support available at the bank. Identify technology and process improvements to increase reliability of critical apps. Coach engineers with incident investigations to improve recovery time objectives. Facilitate tech trainings to improve and develop the team.
EDUCATION
Xavier University
Post MBA Coursework
Sullivan University
Master of Science (MS), Managing Information Technology
Murray State University
Bachelor of Science (BS), Telecommunications Systems Management
Sullivan University
Master of Business Administration (MBA)
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