Pedro da Costa

Head of Operations and Visitor Services @Whitechapel Gallery

London, GB

Gallery Management - Leading Two Departments (Operations & Visitor Services), Buildings, Operational Governance, Security, H&S, Insurances, Projects, Budgets, Stakeholders• Financial Management - £1m Budget, Financial Operations Committee’s Member, Reports and Forecasts, Economical Sustainability, Credit Card, Income Generation and Cost Efficiency, Financial Operations Planning, Risk and Performance Indicators, Contracts’ Management• Capital Plan - Five-Year Capital Improvement Plan, Identification, Prioritisation, Facilities and Infrastructures, and Estimated Costs, Project Management• Building Management - Infrastructure, Fabric, Security, FM Services, Environmental Sustainability, IT, Asbestos & RAAC Audits, Accessibility Audit, Planned Preventive Maintenance, AHU Refurbishment (£110k), BMS upgrade (£60k), Chillers’ Refurbishment (£50k), Emergency Lights (£25k), Procurement, FM Suppliers (over 100)• Health & Safety Management - Fire Risk and H&S Assessment Audits, Legal Compliance, Policies & Procedures, Risk Mitigation, Teams’ Training, Suppliers• Environmental Sustainability - Gallery Climate Coalition, Julie’s Bicycle, Environmental Management Audit, Cross-Departmental Green Team, Projects’ Management• Security Management - Building, Intruder Alarm, CCTV System (£20k upgrading), Visitors, Teams, Suppliers• Senior Management - Values’ Revision, Business and Strategic Plans, Capital Plan, KPI Management, Planning and Evaluation Committee, Accessibility Committee, IT Committee, Arts Council England’s Reports• Team Management - Team of 50, Line Management, Supportive Leadership, Appraisals, Conflict Resolution, Recruitment (Agencies, Selection, Interview, Induction), Social Sustainability, Annual Objectives, Ability to foster a Culture of Continuous Improvement• Visitor Services - Accessibility, Donation Boxes, Policies & Procedures, Annual Objectives, Equity, Diversity and Inclusion, Training, High Standards of Customer Care and Responsiveness

Faculdade de Belas Artes da Universidade do Porto

Fine Art - Painting

Goldsmiths, University of London

Master's degree, Media & Communications