Pedro Castillo

About Pedro Castillo

As a Senior Manager of Collections and Recovery at TD Bank, I bring over 15 years of…

Experience

1. Senior Manager - Collections & Recovery

   TD

   Jan 2023 — Present · US

   Portfolio Management: Oversee all charge-off portfolios, ensuring strategic alignment with organizational goals and compliance with regulatory standards.Strategic Execution: Design and execute strategies to optimize collections processes, maximize recoveries, and maintain adherence to industry regulations and internal policies.Leadership & Team Development: Manage a high-performing team, driving success through performance management, training, and professional development initiatives.Operational Efficiency: Partner with cross-functional teams to identify and implement process improvements, enhancing operational efficiency and effectiveness in collections and probate functions.Data-Driven Decision Making: Leverage data analytics and KPIs to evaluate portfolio performance, identify trends, and inform strategic improvements.Expert Guidance: Serve as a subject matter expert, providing insights and support on collections and probate matters to internal stakeholders and external partners.Vendor & Partner Relations: Cultivate and maintain productive relationships with third-party vendors and legal partners to align with organizational objectives and ensure seamless operations.Customer-Centric Approach: Champion initiatives to enhance the customer experience while balancing credit risk mitigation and recovery optimization.Industry Insight: Monitor and adapt to industry trends, regulatory changes, and market developments to maintain a competitive edge and ensure operational compliance.Executive Collaboration: Represent collections and probate functions in senior leadership meetings, delivering updates, insights, and strategic recommendations to drive portfolio performance and risk management.

Education

• University of Phoenix

  Bachelor's degree

  2004 — 2008

Skills

• Collections
• Business Process Improvement
• Project Management
• Loss Mitigation
• Team Building
• Management
• Process Improvement
• Finance
• Portfolio Management
• Loans
• Strategic Planning
• Credit
• Negotiation
• Vendor Relationships
• Banking
• Risk Management
• Executive Management
• Operations Management
• Credit Analysis
• Call Centers
• Business Development
• Mortgage Servicing
• Customer Satisfaction
• Customer Retention
• Repossessions
• Customer Service