Pedro Barbosa
Customer Experience & Quality Manager for Connected Products @GROHE
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WORK HISTORY
Customer Experience & Quality Manager for Connected Products @GROHE
EDUCATION
Universidade de Aveiro
Master's degree
Universidade de Aveiro
Master's degree
ABOUT PEDRO BARBOSA
Highly dedicated with a comprehensive set of skills developed over 13 years of professional experience in the capacity of supplier quality management engineer as well as supply chain/production planner and responsible commodity buyer. My key focus is on the continuous improvement of products, processes and suppliers by applying Kaizen and 8D methodologies. I specialize in the design and tracking of after sales processes, warranty concepts and customer complaint management. On operational level I have achieved double digit improvements on all relevant KPIs (ppm, costs, complaint rates) by successful leadership of problem solving taskforces involving all relevant departments.
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