Pearl Osunkoya
Customer Lead Supervisor, Manchester City Store - Trafford Centre @stichd
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WORK HISTORY
Customer Lead Supervisor, Manchester City Store - Trafford Centre @stichd
Manchester, GB
Lead and support store associates to deliver excellent customer experience Act as a key point of contact on shift, supporting daily operations, task prioritisation, and issue resolutionCoordinate staffing, shift coverage, and workload allocation to ensure smooth store operationsHandle escalations professionally while maintaining brand standards and customer satisfactionSupport onboarding and coaching of team members, ensuring adherence to processes and policies
EDUCATION
The University of Salford
Master's degree, Project Management
Yaba College of Technology, Yaba, Lagos
National Diploma, Mass Communication/Media Studies
University of Lagos
Bachelor of Science (B.Sc.), Mass Communication
ABOUT PEARL OSUNKOYA
I’m a recent MSc Project Management graduate (Distinction) from the University of Salford, passionate about delivering operational excellence and supporting high-performing teams. My dedication to career development and performance has been recognised with both the Dean’s Employability Award at the Salford Business School and the Player of the Year 2024 award at the Manchester City Stadium Store, highlighting my strong work ethic, reliability, and team-first mindset.With over 10 years of experience in administrative operations and team leadership, I bring a solid foundation in streamlining processes and improving service delivery. During my recent internship as a Product Manager, I collaborated with cross-functional teams in an agile environment to conduct market research, define product features, and support product development.I hold the Google Project Management Professional Certificate and am a trained Scrum Master, equipped with practical skills in:Agile project delivery & Scrum facilitationStakeholder communication & backlog managementSprint planning, stand-ups & Jira-based trackingTools: Jira, Confluence, Azure DevOps, MS Project, Microsoft Office, VisioIn addition to technical know-how, I’ve built a reputation for: Organisational Strength – proven ability to manage competing priorities and meet deadlines Team Collaboration & Leadership – mentoring peers and fostering an inclusive, high-performing team culture Problem-Solving & Adaptability – tackling challenges with initiative, creativity, and a solution-oriented mindsetNow, I\'m seeking to contribute my skills and enthusiasm to impactful projects and agile teams, particularly in project coordination, product support, or operations. Let’s connect and explore how I can support your team’s success.
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