Pearl Mistry
Customer Success and Account Management Specialising in Customer Success, Brand Management, Sales and Account Management, Business and Strategy For Enterprise Accounts
- Role
- Senior Client Success Specialist - Enterprise at Indeed
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pearl Mistry
Experienced Account Manager with a demonstrated history of working in the internet…
Experience
Senior Client Success Specialist - Enterprise
May 2022 — Present · Mumbai, IN
Manage and strengthen primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters. • Develop and maintain strong, long-lasting relationships with a portfolio of enterprise clients, serving as their primary point of contact and trusted advisor. Understand client business objectives, challenges, and desired outcomes to align product/service solutions.• Guide enterprise clients through the onboarding process, ensuring a smooth and successful implementation of the product or service. Coordinate with internal teams (e.g, professional services, support, product) to address client needs and resolve issues promptly.• Proactively monitor client health, usage data, and key performance indicators (KPIs) to identify opportunities for increased adoption and deeper value realization. Provide strategic recommendations and best practices to help clients maximize their investment.• Conduct regular business reviews with clients to discuss progress, demonstrate value, and identify potential risks or churn indicators. Develop and execute mitigation strategies to ensure client retention and satisfaction.• Identify opportunities for product expansion, upsells, and cross-sells within the enterprise account. Advocate for client needs internally, collaborating with product development to influence roadmap decisions and ensure client feedback is incorporated.• Work closely with sales, marketing, product, engineering, and support teams to ensure a cohesive and positive client experience. Share client insights to inform product development, marketing initiatives, and sales strategies.
Education
University of Mumbai
Bachelor of management studies
2008 — 2013
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