Michael Pearce
Customer Experience Expert | Consultant | Speaker | Behavioral Economics Enthusiast
- Role
- Managing Principal at Hundred Ten Customer Experience
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Pearce
Michael has been innovating in customer experience for nearly 25 years. Through his work…
Experience
Managing Principal
Hundred Ten Customer Experience
Mar 2024 — Present · Seattle, WA, US
Hundred Ten is a premier customer experience agency that uses a behavioral science approach to help businesses create a competitive advantage and increase revenue. The company improves customer interactions through strategic consulting, data-driven insights, education and training, and cultural transformation programs.
Education
University of Florida - Fredric G. Levin College of Law
Law
La Trobe University
Rotary International Ambassadorial Scholar
Seattle University School of Law
Juris Doctor
University of Cape Town
Law
Malcolm Baldrige National Quality Award
Examiner Training
Ritz Carlton Leadership Center
Customer Experience and Leadership
Western Washington University
Bachelor of Arts
Skills
- Customer Experience
- Market Intelligence
- Employee Engagement
- Leadership Development
- Marketing
- Brand Strategy
- Project Management
- Cem
- Healthcare
- Business Development
- Strategy
- Government
- Performance Improvement
- Management Consulting
- Healthcare Information Technology (Hit)
- Crm
- Consulting
- Organizational Culture
- Marketing Strategy
- Strategy Implementation
- Market Assessments
- Retail
- Healthcare Information Technology
- Management
- Mergers & Acquisitions
- Business Planning
- Operations Management
- Program Management
- Organization Alignment
- Healthcare Management
- Leadership
- Marketing Communications
- Strategic Planning
- Financial Management
- Culture Change
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