Paul Schmid

About Paul Schmid

Highly experienced Senior Network/Systems/Virtualization Engineer. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Experience

1. Sr Technical Account Manager

   Amazon Web Services (AWS)

   Jan 2022 — Present · Tempe, AZ, US

   Act as a trusted advisor for AWS customers, understanding their business needs and technical environment- Provide strategic guidance on cloud architecture, best practices, and AWS services- Collaborate with customers to design, implement, and optimize cloud solutions- Conduct regular business and technical review meetings to track progress and align goals- Identify and mitigate risks related to security, performance, and cost management- Assist with complex troubleshooting and issue resolution, coordinating support efforts- Guide customers through migrations, upgrades, and adoption of new AWS services- Help optimize cloud costs through budgeting, forecasting, and resource management strategies- Ensure compliance with industry standards, security policies, and regulatory requirements- Promote the adoption of AWS Well-Architected Framework for best practices- Act as a liaison between customers and internal AWS support, engineering, and product teams- Develop customized support plans and proactively identify opportunities for improvement- Support customers in planning for scale, performance, and high availability- Educate customers on new AWS features, tools, and industry trends- Foster strong relationships with technical and executive stakeholders- Monitor customer environments to prevent issues before they escalate- Provide technical leadership during critical incidents and outages- Assist in onboarding new teams and training them on AWS best practices- Advocate for customer feedback to influence AWS product enhancements- Support long-term customer retention and satisfaction through ongoing engagement

Education

• University of Phoenix

  Bachelors of Science, Information Technology, Information Systems Security

  2005 — 2009

• Mingus Union High School

  Diploma, All

  1985 — 1987